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Frequently Asked Questions
Do prints have a border?
Yes, almost all open-edition prints do. They are printed with a white border in proportion to the paper size. So for example, 15 x 10 inch prints have a one-inch border, while 36 x 24 inch prints have a three-inch border. Our Limited Editions on recycled aluminum do not have a white border. See below for more info.
Are the prints signed?
Yes! All open-edition prints that have a white border have Tim's signature digitally printed into the bottom right below the image. Limited Edition prints have Tim's digital signature embedded into the back of the metal with the edition name and number. Please contact the studio if you would like to order a custom print with Tim's actual signature.
Why doesn't my print look like the website?
Your print won't look exactly the same as what you see on Instagram or our website. A backlit screen is much brighter than ambient light reflecting off of a paper print. This is why museums and art galleries have multiple lights pointing at photographs. Tim recommends hanging his prints in a well lit area of your home.
Are the prints ready to frame?
Yes, there are several options:
1) You can order just the print and mount and frame it yourself. Sometimes you will see "Just the Print - Borderless" which means there is not a mat or other border around the paper.
2) You can order the print with a Gatorfoam backing to make framing easier. With the proportional white border, the prints look nice with our without additional matting. We print on paper sizes that match readily available frames, so that custom framing isn’t necessary unless you want it.
3) If you choose the option of a Gatorfoam with mounting blocks no frame is needed! Your print will arrive ready to hang. There are two Gatorfoam blocks mounted to the back to hang the print and make it float ½” off the wall. Simple, modern, easy.
4.) Acrylic, Canvas, Metal and Wood prints arrive ready to hang!
What are the image sizes?
Below is the paper size, white border size and size of each photograph for prints on Lustre paper.
| Paper Size | Border | Image Size |
| 15 x 10" | 1.25" | 12.5 x 7.5" |
| 18 x 12" | 1.5" | 15 x 9" |
| 24 x 16" | 2" | 20 x 12" |
| 30 x 20" | 2.5" | 25 x 15" |
| 36 x 24" | 3" | 30 x 18" |
How long will it take to receive my order?
Due to the pandemic, printing and shipping takes longer than it used to. Your Lustre paper prints will ship in approximately 1-3 business days (4-9 during the holidays), depending on mounting. Acrylic prints take up to 8 business days to produce (10 during the holidays). Canvas, frames, metal and wood fall somewhere in between. We appreciate your patience during these trying times.
Books and posters can take a week to ship depending on Tim and Rachel's availability in the office.
What about shipping?
All domestic prints are shipped flat and packaged very well to protect the print.
Lustre paper prints ship at a very reasonable price. Standard shipping (domestic) starts at $5.99 and takes 3-7 days based on your location. There is also 2-Day shipping, Overnight and International shipping.
Books and posters are shipped out of the office via USPS. Please allow extra time for Tim to sign, package and ship these products.
Shipping is very expensive for acrylic prints to Europe. Is there another option?
Yes, shipping to Europe from California is expensive because acrylic is heavy. We have a printer in Germany which can get you a Tim Laman acrylic print for less and faster! The product is slightly different so please contact the studio if you would like to order an acrylic print made in Europe.
I can’t find my favorite Tim Laman image in the gallery. Can I still order a print?
Yes! Tim Laman’s Fine Art store is new in 2019, and we are gradually adding galleries. If there is a Tim Laman image you are interested in but don’t see in the art store, please don’t hesitate to email us at studio@timlaman.com. We are happy to arrange custom orders.
What is your policy on Returns/Exchanges?
We strive to provide you with a very clear picture of what you will be getting, with the ability to zoom into images, and features like Wall Preview, and even Live Preview AR throughout this store website. So we have to insist that sales are final. Exceptions are made of course for any damage during shipping. Please just contact the studio, and we will make arrangements for you to return the print for a replacement.
How can I keep up with your new work?
Please sign up for Tim Laman’s newsletter to receive monthly updates on new work, stories from the field, and the latest additions to the gallery. Click here to sign-up and receive a coupon for savings on your first paper print!
What are the holiday delivery times?
Delivery is a little slower than in years past. The printer have to shut down to sanitize due to Covid-19. Production time during the holidays can take up to 8 business days plus shipping. International shipping, depending on the country, can take longer than normal.
Books/posters can take 1-2 business days for Tim to sign. Shipping is via USPS Priority Mail which can take 2-4 days for domestic orders.
Where are you located?
We are outside of Boston, Massachusetts, USA. Paper prints are shipped from the West Coast and Limited Editions are shipped from the East Coast.
19 Woodpark Circle, Lexington, MA 02421 Studio@TimLaman.com
